Privacy Policy

1. Privacy at a Glance

General Information

We, Lucas-Nülle GmbH, take the protection of your personal data and the legal obligations associated with this protection very seriously. Legal requirements mandate comprehensive transparency regarding the processing of personal data. Only when the processing is transparent to you, as the data subject, are you sufficiently informed about the meaning, purpose, and scope of the processing.

The following information provides a simple overview of what happens to your personal data when you visit the website www.mallofeducation.com. Personal data is any data that can be used to personally identify you.

This Privacy Policy uses the terms found in the text of the GDPR.

You can view the definitions, for example, at https://dsgvo-gesetz.de/.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact information in the „Information on the Data Controller“ section of this Privacy Policy.

How do we collect your data?

Your data is collected, in part, when you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is collected by our IT systems automatically or with your consent when you visit the website. This primarily consists of technical data (e.g., internet browser, operating system, or the time the page was accessed). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some of the data is collected to ensure the website functions properly. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated through the website, the data provided will also be processed for contract offers, orders, or other order inquiries.

What rights do you have regarding your data?

You have the right at any time to receive, free of charge, information about the source, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may revoke that consent at any time with future effect. In addition, you have the right to request the restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority.

Please feel free to contact us at any time regarding this matter or any other questions you may have about data protection.

Analytics Tools and Third-Party Tools

When you visit this website, your browsing behavior may be analyzed for statistical purposes. This is primarily done using so-called analytics tools.

Detailed information about these analytics programs can be found in the following privacy policy.

2. Hosting

We host our website's content with the following provider:

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter Hetzner).

For details, please refer to the privacy policy of Hetzner: https://www.hetzner.com/de/legal/privacy-policy/.

The use of Hetzner is based on Art. 6(1)(f) GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TDDDG, provided that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

Order Processing

We have entered into a Data Processing Agreement (DPA) for the use of the service mentioned above. This is a contract required under data protection law that ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General Information and Mandatory Disclosures

Privacy Policy

Lucas-Nülle GmbH takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws and this Privacy Policy.

When you use this website, various types of personal data are collected. Personal data is information that can be used to identify you personally. This Privacy Policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.

Please note that data transmission over the Internet (e.g., when communicating via email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

Note on the Data Controller

The entity responsible for data processing on this website is:

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Retention period

Unless a more specific retention period is stated in this Privacy Policy, we will retain your personal data until the purpose for which it was collected no longer applies. If you submit a valid request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, the data will be deleted once these grounds no longer apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to the processing of your data, we process your personal data on the basis of Article 6(1)(a) GDPR or Article 9(2)(a) GDPR, provided that special categories of data as defined in Article 9(1) GDPR are processed. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (e.g., via device fingerprinting), data processing is additionally based on Section 25(1) TDDDG. Consent may be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of precontractual measures, we process your data on the basis of Article 6(1)(b) GDPR. Furthermore, we process your data, to the extent that it is necessary to comply with a legal obligation, on the basis of Article 6(1)(c) GDPR. Data processing may also be based on our legitimate interest pursuant to Article 6(1)(f) GDPR. The applicable legal bases in each individual case are described in the following sections of this Privacy Policy.

Data Protection Officer

We have appointed a data protection officer.

Note on the Transfer of Data to Third Countries and to U.S. Companies That Are DPF-Certified

Please note that the United States, as a safe third country, generally maintains a level of data protection comparable to that of the EU. Accordingly, data transfers to the United States are permitted if the recipient is certified under the „EU-US Data Privacy Framework“ (DPF) or has appropriate additional safeguards in place. Information regarding transfers to third countries, including the recipients of the data, can be found in this Privacy Policy.

Recipients of personal data

As part of our business operations, we collaborate with various external parties. In some cases, this requires the transfer of personal data to these external parties. We only disclose personal data to external parties if it is necessary for the performance of a contract, if we are legally required to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the disclosure of data. When using data processors, we only disclose our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You may withdraw any consent you have already given at any time. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6, PAR. 1, SUBPAR. E OR F OF THE GDPR, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS RELATED TO YOUR SPECIFIC SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. PLEASE REFER TO THIS PRIVACY POLICY FOR THE SPECIFIC LEGAL BASIS ON WHICH PROCESSING IS BASED. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OUTWEIGH YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) OF THE GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED FOR DIRECT MARKETING PURPOSES, THEN YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) OF THE GDPR).

Right to File a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the location of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically—based on your consent or in fulfillment of a contract—provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another data controller, this will only be done to the extent that it is technically feasible.

Access, Correction, and Deletion

In accordance with applicable legal provisions, you have the right at any time to receive, free of charge, information about your stored personal data, its origin and recipients, and the purpose of the data processing, as well as the right to have this data corrected or deleted, if applicable. You may contact us at any time regarding this matter or with any other questions about personal data.

Right to Restriction of Processing

You have the right to request that the processing of your personal data be restricted. You may contact us at any time to do so. The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification process, you have the right to request that the processing of your personal data be restricted.
• If the processing of your personal data was or is unlawful, you may request that the processing be restricted instead of having the data erased.
• If we no longer need your personal data, but you need it to exercise, defend, or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of being erased.
• If you file an objection under Article 21, paragraph 1 GDPR Once you have filed a request, a balancing of your interests against ours must be conducted. As long as it remains unclear whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, such data—other than for storage purposes—may be processed only with your consent or for the purpose of asserting, exercise, or defense of legal claims; to protect the rights of another natural or legal person; or for reasons of a substantial public interest of the European Union or a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential information, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser’s address bar changes from „http://“ to „https://“ and by the padlock icon in your browser’s address bar.

If SSL or TLS encryption is enabled, the data you send to us cannot be read by third parties.

4. Data Collection on This Website

Cookies

Our website uses so-called „cookies.“ Cookies are small data packets that do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.

Cookies may be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services into websites (e.g., cookies used to process payment services).

Cookies serve various purposes. Many cookies are technically necessary, as certain website features would not work without them (e.g., the shopping cart feature or the display of videos). Other cookies may be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for carrying out the electronic communication process, for providing certain functions you have requested (e.g., the shopping cart feature), or for optimizing the website (e.g., cookies for measuring website traffic) (necessary cookies), are stored on the basis of Art. 6(1)(f) of the GDPR , unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimized provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent may be revoked at any time.

You can configure your browser to notify you when cookies are set, to allow cookies only on a case-by-case basis, to block cookies in specific cases or generally, and to enable the automatic deletion of cookies when you close your browser. If you disable cookies, the functionality of this website may be limited.

If other cookies and services are used on this website, you can find that information in this Privacy Policy.

Consent via our Consent Manager system

Our website uses a consent management system to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this in accordance with data protection regulations.

When you visit our website, a connection is established with the Consent Manager System’s servers to obtain your consents and other statements regarding cookie usage. The Consent Manager System then stores a cookie in your browser to associate the consents you have granted—or their revocation—with your session. The data collected in this manner is stored until you request that we delete it, delete the Consent Manager cookie yourself, or the purpose for storing the data no longer applies. Mandatory legal retention requirements remain unaffected.

The Consent Manager system is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the GDPR.

Order Processing

We have entered into a Data Processing Agreement (DPA) for the use of the service mentioned above. This is a contract required under data protection law that ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Server Log Files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

• Browser Type and Browser Version
• Operating system used
• Referrer URL
• Hostname of the connecting computer
• Time of the server request
• IP address

This data is not combined with data from other sources.

This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring that its website functions properly and is optimized—to this end, server log files must be collected.

Contact Form

If you submit inquiries to us via the contact form, we will store the information you provide in the inquiry form—including the contact information you provide there—for the purpose of processing your inquiry and in case we have any follow-up questions. We will not share this information without your consent.

This data is processed on the basis of Article 6(1)(b) of the GDPR, provided that your inquiry is related to the performance of a contract or is necessary for the implementation of precontractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries directed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR) if such consent was requested; consent may be withdrawn at any time.

The data you enter in the contact form will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions—in particular retention periods—remain unaffected.

Use of AI on the Website

We use AI-powered services and/or applications on our website.

When you interact with or come into contact with elements on our website that use artificial intelligence (e.g., a chatbot), your input—including metadata—is processed to generate an appropriate response or reaction.

The use of these AI-powered features is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in using modern technologies on our website to improve our offerings and services and to identify new opportunities arising from our interactions with our customers. If consent is required, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG. You may withdraw your consent at any time.

For more information about how this tool or service processes data, please refer to the relevant section of this Privacy Policy.

Use of Artificial Intelligence (AI) to Respond to Customer Inquiries

We use AI-powered software to process and respond to customer inquiries. The AI we use analyzes the content of your message to generate an appropriate response or a suggested response, either autonomously or semi-autonomously. In this context, our AI processes all the content of your message, including names, email addresses, communication content, and technical information (e.g., IP addresses, device information).

The use of the AI software is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring that our customer communications are as efficient as possible through the use of modern technical solutions.

We use the following AI applications:

ChatGPT

We use ChatGPT for our customer communications. The provider is OpenAI, 3180 18th St, San Francisco, CA 94110, USA, https://openai.com. Therefore, when you contact us, your inquiries—including metadata—may be transmitted to the servers of ChatGPT and processed there to generate an appropriate response.

We have configured ChatGPT so that the data we forward to ChatGPT is not used to train the ChatGPT algorithm.

For more information, click here: https://openai.com/policies/privacy-policy.

Order Processing

We have entered into a Data Processing Agreement (DPA) for the use of the service mentioned above. This is a contract required under data protection law that ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

Inquiries by email, phone, or fax

If you contact us by email, phone, or fax, we will store and process your inquiry, including all personal data contained therein (name, inquiry), for the purpose of handling your request. We will not disclose this data without your consent.

This data is processed on the basis of Article 6(1)(b) of the GDPR, provided that your inquiry is related to the performance of a contract or is necessary for the implementation of precontractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries directed to us (Article 6(1)(f) GDPR) or on your consent (Article 6(1)(a) GDPR) if such consent was requested; consent may be withdrawn at any time.

The data you send us via contact requests will remain with us until you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Mandatory legal provisions—in particular statutory retention periods—remain unaffected.

Registration on this website

You can register on this website to access additional features on the site. We use the information you provide for this purpose solely to enable you to use the specific offering or service for which you have registered. The required information requested during registration—including your name, email address, institution or company, and gender—must be provided in full. Otherwise, we will reject your registration.

For important changes—such as changes to the scope of our services or technically necessary changes—we will use the email address you provided during registration to notify you.

The data entered during registration is processed for the purpose of fulfilling the user relationship established by the registration and, where applicable, to initiate further contracts (Art. 6(1)(b) GDPR).

We will store the data collected during registration for as long as you remain registered on this website, and it will be deleted when you log out of the system. Statutory retention periods remain unaffected.

Additional Notes on Creating Tours

When a participant invites you to a tour, your name, email address, and company will be stored in our system.

Your data will be deleted after 30 days unless you confirm your registration via the link in the double opt-in email.

You may request the deletion of your personal data at any time.

Additional Information About Participating in the Tour

If you join a tour, your name may be visible to other people. In public tours, your full name is not displayed; only your first name is shown.

In addition, the pages you visit, your product reviews, and your wish lists may be included in the statistics.

5. Analytics Tools and Advertising

Matomo

This website uses the open-source web analytics service Matomo.

With the help of Matomo, we are able to collect and analyze data on how visitors use our website. This allows us, among other things, to determine when specific pages were viewed and which region the visitors are from. We also collect various log files (e.g., IP address, referrer, browsers, and operating systems used) and can track whether our website visitors perform certain actions (e.g., clicks, purchases, etc.).

The use of this analytics tool is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TDDDG, provided that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

IP Anonymization

When analyzing data with Matomo, we use IP anonymization. This involves truncating your IP address before analysis so that it can no longer be uniquely associated with you.

Cookie-Free Analytics

We have configured Matomo so that Matomo does not store cookies in your browser.

Hosting

We host Matomo exclusively on our own servers, so all analytics data remains with us and is not shared with third parties.

6. Newsletter

Newsletter Information

If you would like to subscribe to the newsletter offered on the website, we need your email address as well as information that allows us to verify that you are the owner of the email address provided and that you consent to receiving the newsletter. No other data is collected, or is collected only on a voluntary basis. We use this data exclusively to send you the requested information and do not share it with third parties.

The processing of the data entered in the newsletter sign-up form is based solely on your consent (Art. 6(1)(a) GDPR). You may revoke your consent to the storage of your data and email address, as well as their use for sending the newsletter, at any time—for example, by clicking the „Unsubscribe“ link in the newsletter. The lawfulness of any data processing that has already taken place remains unaffected by this revocation.

The data you have provided to us for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter, and will be deleted from the newsletter distribution list after you unsubscribe or once the purpose for which it was collected no longer applies. We reserve the right to delete or block email addresses from our newsletter distribution list at our sole discretion within the scope of our legitimate interest pursuant to Article 6(1)(f) of the GDPR .

Data that we have stored for other purposes is not affected by this.

After you unsubscribe from the newsletter mailing list, your email address may be stored on a blacklist by us or the newsletter service provider, if necessary, to prevent future mailings. The data from the blacklist is used solely for this purpose and is not combined with any other data. This serves both your interests and our interest in complying with legal requirements regarding the distribution of newsletters (legitimate interest within the meaning of Art. 6(1)(f) of the GDPR ). There is no time limit on storage in the blacklist. You may object to this storage if your interests outweigh our legitimate interest.

Sending newsletters to existing customers

If you order goods or services from us and provide your email address in the process, we may subsequently use that email address to send you newsletters, provided we inform you of this in advance. In such cases, the newsletter will contain only direct marketing for our own similar goods or services. You may unsubscribe from this newsletter at any time. A link for this purpose is included in every newsletter. The legal basis for sending the newsletter in this case is Article 6(1)(f) of the GDPR in conjunction with Section 7(3) of the UWG.

After you unsubscribe from the newsletter mailing list, your email address may be added to a blacklist to prevent future mailings from being sent to you. The data from the blacklist is used solely for this purpose and is not combined with any other data. This serves both your interests and our interest in complying with legal requirements regarding the distribution of newsletters (legitimate interest within the meaning of Art. 6(1)(f) of the GDPR ). There is no time limit on storage in the blacklist. You may object to this storage if your interests outweigh our legitimate interest.

7. Plugins and Tools

Google Fonts

This site uses so-called Google Fonts, provided by Google, to ensure consistent font display. When you visit a page, your browser loads the necessary fonts into its cache to display text and fonts correctly.

To do this, the browser you are using must establish a connection to Google’s servers. As a result, Google becomes aware that this website has been accessed via your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in ensuring a consistent font appearance on its website. If consent has been requested, processing is carried out exclusively on the basis of Article 6(1)(a) GDPR and Section 25(1) TDDDG, provided that the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

If your browser does not support Google Fonts, a default font from your computer will be used.

For more information about Google Fonts, visit https://developers.google.com/fonts/faq and in Google’s Privacy Policy: https://policies.google.com/privacy?hl=de.

The company is certified under the „EU-U.S. Data Privacy Framework“ (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards when data is processed in the United States. Every company certified under the DPF commits to complying with these data protection standards. For more information, please visit the provider’s website at the following link: https://www.dataprivacyframework.gov/participant/5780.

OpenAI

On our website, we use technologies provided by OpenAI, 3180 18th St, San Francisco, CA 94110, USA (https://openai.com).

Specifically, we use the OpenAI API to provide you with an intelligent chatbot. This digital assistant helps you with questions about our FAQs, provides direct information about our rooms, and assists you with similar service requests. Protecting your data is our top priority. Our application is preceded by a PII layer (Personally Identifiable Information Layer). This filter automatically detects and removes personally identifiable information from your input before it is transmitted to the servers of OpenAI.

In addition, we have deliberately configured the interface so that your data is not used to train the AI models. Your inquiries are used solely to directly address your specific concern in the current chat.

When you interact with content on our website that incorporates ChatGPT (e.g., a chatbot), your input—including metadata—is transmitted to the servers of ChatGPT and processed there to generate an appropriate response.

We have configured ChatGPT so that the personal data entered is not used to train the ChatGPT algorithm.

The use of ChatGPT is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in ensuring that customer communication is as efficient as possible through the use of modern technical solutions. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG. Consent may be revoked at any time.

For more information, click here: https://openai.com/policies/privacy-policy.

Order Processing

We have entered into a Data Processing Agreement (DPA) for the use of the service mentioned above. This is a contract required under data protection law that ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

8. Audio and Video Conferences

Data Processing

We use online conferencing tools, among other methods, to communicate with our customers. The specific tools we use are listed below. When you communicate with us via video or audio conference over the Internet, your personal data is collected and processed by us and by the provider of the respective conferencing tool.

The conferencing tools collect all data that you provide or use in connection with the tools (email address and/or your phone number). In addition, the conferencing tools process the duration of the conference, the start and end times of your participation in the conference, the number of participants, and other „contextual information“ related to the communication process (metadata).

In addition, the tool provider processes all technical data necessary for handling online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded, or otherwise made available within the tool, it is also stored on the tool provider’s servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have full control over the data processing activities of the tools we use. Our options depend largely on the corporate policies of the respective provider. For more information on data processing by the conference tools, please refer to the privacy policies of the respective tools, which we have listed below this text.

Purpose and Legal Basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer specific services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of these tools serves to generally simplify and expedite communication with us or our company (legitimate interest within the meaning of Art. 6(1)(f) GDPR). To the extent that consent has been requested, the use of the relevant tools is based on that consent; consent may be revoked at any time with future effect.

Retention period

The data we collect directly through our video and conferencing tools is deleted by our systems as soon as you request that we delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no control over how long your data is stored by the operators of the conferencing tools for their own purposes. For more details, please contact the operators of the conferencing tools directly.

Conference Tools Used

We use the following conferencing tools:

Jitsi Meet

We use Jitsi Meet. When you communicate with us via Jitsi Meet, all data associated with this communication is processed exclusively on our servers (on-premises).

9. Changes

From time to time, it may be necessary to update the content of this Privacy Policy to reflect changes in how we collect data in the future. We therefore reserve the right to modify this Privacy Policy at any time. We will also publish the updated version of the Privacy Policy here. If you visit us again, you should therefore review the Privacy Policy once more.

As of July 2026